Reservation Agent - Don Pedro/Moccasin Point

JOB POSTING JOB TITLE: Reservation Agent

DEPARTMENT: Rental Boats

REPORTS TO: Reservation Manager/ General Manager

Position Purpose The Reservation Agent is responsible for carrying out reservation operations for the marina, with a primary focus on customer service and their rental requirements. This role involves engaging with customers both over the phone and in person at the marina, always prioritizing exceptional service. The Reservation Agent is expected to maintain a professional company image in all forms of communication. Given the fast-paced nature of the environment, the ability to work under pressure is essential.

DUTIES AND RESPONSIBILITIES:

• Schedule reservations, inputting all check-in and check-out dates and times into the company reservations system.
• Provide the highest level of customer and guest service by promptly addressing all requests from customers and their rental needs
• Answer online inquires and responds to these inquires in a timely manner

OPERATING RESPONSIBILITIES: Work performed and composed of a variety of different tasks, calling for the use of sound judgment, and compliance with policies and procedures. Must be a self-starter and be able to work in a team environment to achieve team, department and company goals. Assists with several projects at one time and may be interrupted frequently to meet the needs and requests of customers.

EDUCATION AND EXPERIENCE:

• Excellent customer service skills – known as someone who goes above and beyond
• Ability to answer phones in a professional manner
• Must have a positive attitude
• Must have highly effective communication skills and time management skills

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Must be able to independently lift, carry, push, and pull up to fifteen (15) pounds
• Must be able to swim or be willing to wear a personal flotation device in instances of emergency
• Must have flexible schedule to include working weekends and holidays

Wage range

$17.00 - $20.00

Benefits Suntex Marinas offers a Benefits package which includes Medical, Dental, Vision, Life and AD&D, supplemental life insurance options, and a 401K with employer match to eligible employees.

STATEMENT OF PURPOSE This document provides descriptive information about the above Suntex Marinas position. Work performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. Suntex Marinas reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Suntex Marinas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. Suntex Marinas is committed to providing reasonable accommodation for qualified applicants, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.