Reservation Agent Onsite / Offsite

Job Overview

We are seeking a customer-focused and organized Reservation Agent to assist customers with reservations, scheduling, inquiries, and related requests. The ideal candidate will provide professional service, accurately manage reservation information, and help customers find suitable options based on their needs. This position may be performed onsite, remotely, or in a hybrid capacity depending on business requirements.

Responsibilities

• Assist customers with making, modifying, and canceling reservations.
• Respond to customer inquiries by phone, email, chat, and other approved communication channels.
• Provide accurate information regarding availability, schedules, pricing, policies, and services.
• Enter and update reservation details accurately in company systems.
• Confirm reservation information and communicate important details to customers.
• Handle customer questions, concerns, and scheduling issues professionally.
• Follow up on customer requests and ensure timely resolution.
• Process payments, deposits, or other reservation-related transactions when required.
• Maintain accurate customer and reservation records.
• Coordinate with internal departments, service providers, or other teams to fulfill customer requests.
• Identify opportunities to provide additional services or solutions when appropriate.
• Protect customer information and maintain confidentiality.
• Meet established service, accuracy, productivity, and response-time standards. Perform administrative duties and other responsibilities as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in reservations, customer service, hospitality, travel, call center, sales, or administration is a plus.
• Excellent verbal and written communication skills.
• Strong customer-service and problem-solving abilities.
• Comfortable using computers, reservation systems, CRM platforms, email, and standard office software.
• Strong attention to detail and data-entry accuracy.
• Ability to multitask and manage multiple customer requests.
• Professional, patient, and friendly communication style.
• Ability to work independently and as part of a team. Ability to maintain confidentiality and handle customer information responsibly.

Work Environment

Work Arrangement: Onsite / Offsite
This position may be available onsite, remotely, or in a hybrid capacity based on company requirements and business needs.