Reservation Assistant

Duties & Responsibilities

To be responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by the Management.

• To lead Reservations Agent’s Team and ensure their tasks are carried out efficiently.
• To work closely with other department especially Front Office and Sales department on request of bookings or special arrangement from guests or group
• To be well-versed in all reservations handling and process, understand room inventory control and proficient in operating the various reservations systems
• To be familiar with hotel’s policies and procedures (SOP).
• To be well-versed with the facilities and services offered by the hotel and ability to upsell
• To “master” the room product in terms of rates, room details.
• To be well knowledge of Rates Structure - corporate, government, travel agent, OTAs rates and etc. in order to provide accurate deals / packages to guest.
• To be familiar with the hotel’s credit policies to effectively handle and process billing requirements.
• To carry out any ad hoc tasks or additional duties given from time to time by the Management.

KEY COMPETENCIES:

• A passion for delivering exceptional levels of guest service.
• Good administration skill and team spirit.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Dental insurance
• Maternity leave
• Meal provided
• Professional development

Work Location: In person