Reservation Associate

About the role

We are seeking a dedicated and customer-focused Reservation Associate to join the team at City Garden Grand Hotel in Makati City, Metro Manila. This is a full-time position that plays a crucial role in our guest experience journey. As a Reservation Associate, you will be the first point of contact for our guests, responsible for managing bookings, responding to enquiries, and ensuring seamless reservation processes. This role is essential to our hotel's operations, directly impacting guest satisfaction and revenue generation. You will work in a fast-paced hospitality environment where attention to detail and excellent communication skills are paramount.

Key responsibilities

• Process and manage guest reservations through multiple channels including telephone, email, online booking systems and in-person inquiries

• Provide accurate information about room types, rates, facilities, amenities and special offers to prospective guests

• Maintain detailed and accurate records of all bookings in the hotel's reservation system

• Handle guest modifications, cancellations and special requests with professionalism and efficiency

• Coordinate with other hotel departments including housekeeping, front office and concierge to ensure smooth guest arrivals

• Follow up with guests prior to their arrival to confirm bookings and address any concerns or requirements

• Process payments and manage reservation deposits securely

• Monitor room availability and work to maximize occupancy rates by suggesting alternative dates or room options when needed

• Provide exceptional customer service and build strong relationships with guests and travel partners

What we're looking for

• Strong communication skills, both written and verbal, with excellent grammar and attention to detail

• Excellent organizational and time management skills with the ability to prioritize multiple tasks simultaneously

• Strong problem-solving abilities and a flexible approach to work

• Ability to work in a team environment and contribute positively to a collaborative workplace culture

Apply now

If you are enthusiastic about hospitality and eager to deliver exceptional service as a Reservation Associate, we would love to hear from you. Please submit your CV, a cover letter and any relevant certifications to our human resources department. Join us at City Garden Grand Hotel and become part of a team dedicated to creating unforgettable experiences for our guests.