Reservation Associate

We are looking for a detail-oriented and customer-focused Reservation Associate to join our team. The successful candidate will be responsible for handling travel reservations, assisting clients with their travel requirements, coordinating with suppliers, and ensuring smooth and accurate booking transactions.

Key Responsibilities

• Handle reservations for flights, hotels, tours, transfers, and other travel services.
• Assist clients with inquiries, quotations, bookings, cancellations, rebooking, and itinerary changes.
• Prepare and send travel quotations and itineraries accurately and promptly.
• Coordinate with airlines, hotels, tour operators, and other travel suppliers.
• Verify booking details, travel dates, passenger information, payment requirements, and other travel documents.
• Monitor reservations and ensure all bookings are confirmed and properly documented.
• Provide clients with relevant travel information, requirements, and reminders.
• Address customer concerns and assist in resolving booking-related issues.
• Maintain accurate records of reservations, payments, and client information.
• Coordinate with the Sales and Operations teams to ensure seamless delivery of travel services.
• Follow company policies, procedures, and service standards.
• Perform other duties related to reservations and travel operations as assigned.

Qualifications

• Bachelor's degree in Tourism, Hospitality Management, Travel Management, Business Administration, or a related field is preferred.
• Fresh graduates are welcome to apply.
• Previous experience in reservations, travel agency operations, customer service, or tourism is an advantage.
• Good communication and customer service skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and work under pressure.
• Proficient in Microsoft Office and Google Workspace.
• Willing to learn reservation systems, booking platforms, and travel-related software.
• Can work independently and as part of a team.
• Professional, reliable, and customer-oriented.

Preferred Skills

• Knowledge of airline, hotel, and tour reservations.
• Experience with GDS or online booking systems is an advantage.
• Good sales and negotiation skills.
• Strong problem-solving and follow-up skills.
• Ability to communicate effectively with clients and suppliers.

Pay: From Php16,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Promotion to permanent employee

Work Location: In person