Reservation

About the role

Ini Vie Hospitality is seeking a Reservation to join our dynamic team in Denpasar, Bali. This is a contract position offering an exciting opportunity to be the first point of contact for our guests, managing bookings and ensuring exceptional customer service from the moment they reserve their stay with us. You will play a vital role in our hospitality operations, directly contributing to guest satisfaction and revenue optimisation for our properties.

Key responsibilities

• Process and manage guest reservations via phone, email, online platforms and walk-in enquiries with accuracy and efficiency
• Provide detailed information about room types, facilities, services and special offers to prospective guests
• Confirm bookings, collect guest information and communicate confirmation details promptly
• Handle modifications, cancellations and special requests in accordance with hotel policies
• Manage group bookings and coordinate with relevant departments to ensure seamless experiences
• Maintain accurate reservation records and update booking systems in real-time
• Upsell additional services and packages to maximise revenue opportunities
• Respond to guest enquiries with professionalism and courtesy, building positive relationships
• Coordinate with housekeeping, front office and other departments to ensure operational efficiency
• Monitor occupancy rates and adjust availability as required

What we're looking for

• Proven experience in hotel reservations, guest services or a similar hospitality customer-facing role
• Proficiency with reservation management systems and hotel booking software
• Strong communication skills in English; knowledge of additional languages is advantageous
• Excellent organisational abilities with attention to detail and accuracy in data entry
• Ability to multitask and manage high call volumes whilst maintaining service quality
• Customer service excellence with a genuine passion for delivering exceptional guest experiences
• Professional demeanour with strong problem-solving capabilities
• Familiarity with Bali's tourist attractions and local knowledge is beneficial
• Ability to work flexible hours, including weekends and public holidays as required
• Diploma or certification in hospitality management or customer service is preferred

What we offer

Ini Vie Hospitality is committed to creating a supportive and rewarding work environment. We offer competitive remuneration commensurate with experience and qualifications. Our benefits package includes opportunities for professional development through training programmes, employee discounts on hospitality services and meals, health and wellness support, and a collaborative team culture that values your contributions. We foster an inclusive workplace where your career growth is supported and your wellbeing is prioritised. We encourage flexibility where possible and welcome open dialogue about your needs and aspirations.

About us

Ini Vie Hospitality is a progressive hospitality group dedicated to delivering exceptional guest experiences and creating authentic connections with our valued visitors. Based in the vibrant destination of Bali, we are committed to excellence, sustainability and fostering a positive impact within our community. Our mission is to provide outstanding hospitality services that exceed expectations whilst maintaining our values of integrity, innovation and respect. We pride ourselves on creating memorable experiences for our guests and providing a fulfilling workplace for our team members.

How to apply

If you are passionate about hospitality and ready to make a positive impact as part of our Reservation team, we would love to hear from you. Please submit your CV, a cover letter detailing your relevant experience, and any supporting documents to our recruitment team. Apply now to join Ini Vie Hospitality in beautiful Denpasar, Bali.