Reservation Data Analyst

MTS Globe Egypt Who are we? MTS Globe is one of Europe’s leading destination management companies, operating in 66 destinations across 23 countries and serving over 11.5 million travellers each year.

What do we do? We connect travel brands, tour operators, and hotels, delivering high-quality destination services through local expertise, strong partnerships, and advanced technology. We provide a full range of destination services - from hotel accommodation and transfers to excursions, guided tours and cruise handling.

What do we offer? At MTS Globe, you’ll be part of an international environment where people collaborate across cultures and borders. We offer a dynamic workplace where talent can grow, learn, and build a global career.

Why join us? Join an international and multicultural team where you can grow your career, develop globally, and be part of a company that is constantly evolving in a dynamic industry.

JOIN US AND DISCOVER YOUR FUTURE WITH MTS GLOBE GROUP! MTS Globe is an equal opportunities employer. Job Description

• Reservation Analytics & Reporting
• Analyze reservation data, booking trends, cancellations, no-shows, and occupancy performance.
• Prepare daily, weekly, and monthly reservation performance reports and dashboards.
• Monitor key reservation KPIs including conversion rates, booking pace, lead time, occupancy, and revenue contribution.
• Identify trends, risks, and opportunities related to reservation performance and customer booking behavior.
• Support forecasting and demand planning through data modeling and reservation trend analysis.
• Reservation Systems & Data Management
• Manage and validate reservation data across internal systems and distribution channels.
• Support reservation teams with system-related inquiries and troubleshooting.
• Monitor data accuracy, booking integrations, rates, allotments, and inventory updates.
• Investigate and resolve reservation data discrepancies to ensure reporting reliability.
• Collaborate with IT and system providers to improve reservation data quality and processes.
• Performance Monitoring & Insights
• Track daily booking performance, room nights, occupancy, pickup trends, and cancellations.
• Analyze source markets, travel dates, booking windows, and customer booking patterns.
• Identify anomalies, booking irregularities, and performance gaps.
• Provide actionable insights to Reservation, Revenue, Yielding, and Commercial teams to optimize sales performance.
• Coordination & Communication
• Work closely with Reservation, Revenue, Yielding, Contracting, Commercial, and Customer Service teams.
• Present reservation insights and recommendations to management.
• Support strategic decision-making by providing accurate reservation analysis and forecasting data.
• Assist departments in understanding reservation performance trends and business opportunities.

Requirements Education

• Bachelor's Degree in Tourism & Hospitality, Business Administration, Statistics, Data Analytics, Information Technology, Commerce, or a related field.

Experience

• 2-3 years of experience in Reservations, Revenue Management, Yielding, Tourism Analytics, or Hotel Operations is a must.
• Experience working with reservation systems, booking platforms, or tourism-related databases is highly preferred.

Languages

• Strong English communication skills (B2-C1).
• Additional languages are considered an advantage.

Technical Skills

• Advanced Microsoft Excel (Pivot Tables, Power Query, Dashboards, Advanced Formulas).
• Power BI, Tableau, or other Business Intelligence tools.
• Knowledge of reservation systems, CRS, PMS, or tourism booking platforms.
• Strong analytical and reporting skills.
• Experience with forecasting, occupancy analysis, and booking trend analysis.
• Proficiency in Microsoft Outlook and Office applications.

Soft Skills

• Strong attention to detail and data accuracy.
• Analytical thinking and problem-solving abilities.
• Ability to identify discrepancies, trends, and business opportunities.
• Excellent communication and cross-functional coordination skills.
• Strong organizational and time-management skills.
• Ability to work under pressure and meet deadlines.
• Proactive mindset with a continuous improvement approach.
• Ability to follow procedures while managing repetitive and detail-oriented tasks efficiently.