Reservation DW

• Minimum Diploma (D3) or Bachelor’s Degree in Hospitality, Tourism, Business Administration, or a related field.
• Minimum 1–2 years of experience in Reservations, Front Office, Guest Relations, or a similar position.
• Good command of English, both written and verbal.
• Strong understanding of hotel/villa reservation procedures, room types, rates, availability, and booking policies.
• Experienced in handling reservations through phone, email, WhatsApp, OTA platforms, and other booking channels.
• Familiar with PMS, reservation systems, and OTA extranets.
• Able to accurately process individual, group, corporate, and online reservations.
• Good knowledge of room inventory, rate plans, promotions, cancellations, amendments, and payment procedures.
• Able to communicate clearly with guests and provide accurate information regarding rooms, facilities, rates, and services.
• Strong attention to detail and accuracy when handling guest and booking information.
• Good organizational and time-management skills.
• Able to handle multiple bookings and requests efficiently in a fast-paced environment.
• Good problem-solving and customer service skills.
• Professional, friendly, proactive, and service-oriented.
• Able to coordinate effectively with Front Office, Sales, Housekeeping, Revenue, and other departments.
• Proficient in Microsoft Office and Google Workspace.
• Previous experience in hotel, villa, resort, or hospitality industry is highly preferred.

Work Location: In person