Reservation Executive

Role & responsibilities :-

Reservation Management

• Handle incoming booking enquiries through phone, email, WhatsApp, website, and other channels.
• Understand customer requirements including pickup/drop location, date, time, vehicle type, rental duration, and special requests.
• Check vehicle availability and provide suitable vehicle options and quotations.
• Create and update reservations accurately in the booking/CRM system.
• Send booking confirmations and communicate all relevant terms and conditions to customers.
• Handle booking modifications, cancellations, extensions, and rescheduling requests.
• Maintain accurate customer and booking records.

Customer Coordination

• Communicate professionally with customers throughout the booking process.
• Follow up on pending enquiries and convert enquiries into confirmed bookings.
• Provide customers with timely updates regarding vehicle, driver, pickup, and trip details.
• Handle customer complaints and coordinate with the concerned team for quick resolution.
• Maintain a high level of customer satisfaction and service quality.