Reservation Executive

The Ibnii Coorg Resort & Spa

Job Summary

The Ibnii Coorg Resort & Spa is looking for a service-oriented and experienced Reservation Executive to join our team. The ideal candidate should have a minimum of 5 years of experience in hotel reservations or a related hospitality role, with strong communication, coordination, and revenue management skills. The candidate will be responsible for managing reservations efficiently, ensuring guest satisfaction, and supporting the resort's occupancy and revenue objectives.

Key Roles & Responsibilities

• Manage individual, corporate, and agent reservations received through telephone, email, websites, and online booking channels.
• Handle guest enquiries, reservation modifications, cancellations, and special requests professionally and promptly.
• Maintain strong relationships with guests, corporate clients, travel agents, and other business partners.
• Monitor booking channels, room availability, and reservation accuracy to optimize occupancy and revenue.
• Coordinate closely with the Front Office, Sales, Revenue, and F&B teams to ensure seamless guest experiences.
• Maintain accurate reservation records, guest details, rooming lists, and booking reports.
• Identify upselling opportunities and support revenue maximization through effective reservation management.
• Monitor reservation performance, prepare reports, and recommend improvements to enhance efficiency and productivity.
• Anticipate guest requirements and provide personalized assistance to exceed expectations.
• Ensure compliance with resort policies, operational standards, and applicable legal requirements.
• Contribute to departmental targets while maintaining service quality, teamwork, and the hospitality values of The Ibnii Coorg Resort & Spa.

Job Requirements

• Graduate in any discipline, preferably with a background in Hotel Management or Hospitality.
• Minimum 5 years of experience in hotel reservations or a related hospitality function.
• Hands-on knowledge of hotel reservation systems, property management systems (PMS), and online booking channels.
• Excellent verbal and written communication, interpersonal, and problem-solving skills.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Good understanding of room inventory, occupancy, reservation procedures, and revenue optimization.
• A guest-focused approach, professional conduct, and the ability to work collaboratively with cross-functional teams.