Reservation Executive [Fresh Grads are welcomed]

The Reservation Executive handles all room reservations for Moxy Melaka, from first enquiry to confirmed booking. The role keeps rates, availability and bookings accurate across every channel, gives guests a quick and friendly booking experience, and works closely with Front Office and Sales to fill rooms and grow revenue. As part of our opening team, you'll help set up the reservations process from day one.

Key Responsibilities

• Handle reservation enquiries by phone, email, WhatsApp and walk-in, and turn them into confirmed bookings.
• Create, change and cancel reservations in the Property Management System (PMS), following hotel and brand standards.
• Send booking confirmations, pre-arrival messages and deposit or payment requests on time.
• Take note of guest preferences and special requests and pass them to Front Office and other departments.
• Monitor bookings from OTAs (such as Booking.com, Agoda, Trip.com and Expedia), the brand website and the GDS.
• Keep rates, room inventory and restrictions correct across the channel manager and all booking channels.
• Check rate parity and fix any errors or overbooking risks quickly.
• Set up and manage group blocks, room lists and corporate or travel agent bookings with the Sales team.
• Follow up on cut-off dates, deposits and releases of unused rooms.
• Prepare daily reports such as arrivals, forecast, pick-up, no-shows and cancellations.
• Keep reservation records, guarantees and payment details accurate and secure, following data protection rules.
• Help with month-end checks and billing queries related to reservations.
• Work closely with Front Office, Sales and Revenue to support occupancy and revenue goals.
• Cover Front Desk duties when needed.
• Support pre-opening tasks, including system setup, testing and training.
• Carry out other reasonable duties assigned by management.

Requirements

• Diploma or Degree in Hospitality, Tourism Management, Business or a related field.
• Fresh graduates are welcome to apply. Full training will be provided.
• Experience in hotel reservations or front office is an advantage but not required.
• Knowledge of a PMS (such as Opera Cloud), channel managers or OTA extranets is a plus.
• Good with computers, including Microsoft Excel, Word and email.
• Able to speak Malay, English and Chinese (Mandarin) is preferred, to serve local and international guests.
• Good phone manner and clear written communication.
• Willing to work shifts, weekends and public holidays when needed.

Key Competencies

• Attention to detail: keeps bookings, rates and guest details accurate.
• Guest focus: friendly, helpful and quick to reply.
• Sales mindset: sees chances to upsell and turn enquiries into bookings.
• Organised: handles many tasks at once and meets deadlines.
• Team player: works well with other departments.
• Fun and positive attitude: fits the playful, energetic Moxy style.

Pay: RM2,300.00 - RM3,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Parental leave

Ability to commute/relocate:

• Melaka: Reliably commute or planning to relocate before starting work (Required)

Experience:

• work: 1 year (Preferred)

Location:

• Melaka (Required)

Work Location: In person