Reservation Office Administrator

Company: Canterbury Trails
**Location:**Phillipstown, Christchurch
Employment Type: Fixed contract (7 months) - Full-time
Hourly rate:$28-$30

Start Date: 1st October 2026 until 30th April 2027 (Fixed)

About the role

Canterbury Trails is a renowned and trusted luxury tour operator specializing in creating memorable travel experiences throughout the South Island. You'll contribute to delivering exceptional customer service and helping travelers discover the hidden gems of the South Island.

Key responsibilities

• Hours - 7am until 3pm. Monitor the office phone (mobile) for calls from customers, hotels and guides when/if issues arise the morning of tours
• Process tour reservations, cancellations, and modifications
• Maintain and update reservation records and databases
• Provide excellent customer service, offering information and recommendations on tours and packages
• Liaise with tour guides and other staff to ensure seamless tour operations
• Support the office team with general administrative tasks, including filing, data entry, and inventory management

Key Requirements:

• Previous experience in administration and customer services, preferably in tourism
• Flexibility around working hours - this is a busy role (working on most public holidays and one day each weekend)
• Strong organisational skills and attention to detail
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite and familiarity with booking/reservation software
• Ability to multitask and handle a fast-paced work environment
• Ability to work independently, and as part of a team

Desirable Requirements:

• Experience in Luxury Inbound operations or tourism/travel industries
• Knowledge of Canterbury region's attractions and experiences

How to Apply:
If you’re excited about tourism, have a knack for administration, and enjoy providing excellent customer service, we’d love to hear from you!  Please submit your CV and a cover letter outlining your suitability for the role to [email protected] by 31 August 2026..