Reservation Officer

About us

Happy Trails! Asia is an eco-tourism and passionate Destination Management Company (DMC). We operate tours to Indonesia, Bali, Malaysia, Borneo, Singapore & Brunei. We have offices in Bali, Java, Sumatra, Kuala Lumpur, and Borneo.
We are looking for a dynamic and resourceful RESERVATION OFFICER (Bali and Yogyakarta) to join our growing and expanding company.

About the role

As Reservation Officer, you will be responsible for managing daily reservations, ensuring bookings are accurately recorded and confirmed within established deadlines.

Key responsibilities

• Ensure all accommodation reservations are accurately entered and updated in the internal reservation system.
• Handle all reservation-related tasks, including modifications and cancellations, following company policies and guidelines.
• Collaborate with internal teams to ensure smooth execution of the bookings, maintaining the highest service standards.
• Coordinate with suppliers for timely confirmations, availability, and special requests.
• Maintain a clear filing system for emails related to bookings, suppliers, and internal communications.
• Assist with specific tasks or projects as assigned by the HOD/Management, ensuring deadlines and quality standards are met.
• Maintain good relations and effective communications with tour operators, customers, and suppliers.

Requirements

• Minimum of 1 year of experience in Inbound Tour Operator or related fields.
• Good command of English both written and spoken.
• Tech savvy with high understanding of computer programs (such as Ms Office, Excel).
• Strong attention to detail and accuracy in handling reservation information.
• Ability to prioritize, and work effectively in a fast-paced environment.
• A positive attitude, self-motivated and result-driven, able to work alone or as part of a team.
• Strong problem-solving abilities, good communication and customer service skills.

Benefits

• A vibrant, engaging, and genuinely friendly multicultural team that is cooperative, supportive.
• An inspiring work atmosphere that encourages collaboration and personal growth.
• Opportunities to connect with diverse colleagues in a positive and dynamic environment.
• Development opportunities with coaching/mentoring, online courses, product training, joining project teams.
• 12 days annual leave increasing to 19 days.
• Competitive company salary & benefits package.
• BPJS Kesehatan, BPJS Ketenagakerjaan.
• Company events/outings.
• All taxes are covered.

Recruitment Process

• Recruiter Interview
• User Interview
• Final Interview
• Background Checking
• Offering Letter
• Onboarding

Working Hours: 09:00 - 18:00 WITA/WIB; 8 hours/day (Monday - Friday) - Work From Office

Working Location:

• Bali: Jl. Waribang, Kesiman Petilan, Kec. Denpasar Tim., Kota Denpasar, Bali 80237.
• Yogyakarta: Jl. Prawirotaman No.5, Brontokusuman, Kec. Mergangsan, Kota Yogyakarta, Daerah Istimewa Yogyakarta 55153

Interested?

If you enjoy coordinating projects, working with people, organizing data, and turning sustainability ideas into action, we'd love to hear from you!

Thank you for your interest in joining Happy Trails! Asia. While we appreciate every application, only shortlisted candidates will be contacted for the next stage of the recruitment process.

Good luck, and we hope to welcome you to our team soon!