Reservation Officer

About the role

The Reservation Officer is responsible for handling Outlet inquiries, bookings, and reservations for airline tickets, hotel accommodations, and tour packages. This role focuses on understanding customer travel requirements, providing accurate flight and hotel options, issuing tickets, managing corporate and outlet accounts, and negotiating with suppliers to ensure a seamless end-to-end internal customer experience in accordance with company service standards.

Key responsibilities

• Respond promptly and courteously to walk-in, phone, email, and online inquiries
• Provide accurate information on flight schedules, hotel accommodations, tour packages, and other travel services
• Handle inquiries coming from company outlets and franchise partners
• Assess client preferences, budgets, and itineraries to recommend suitable travel products
• Process airline, hotel, and tour reservations using GDS and supplier booking systems in line with IATA rules
• Generate accurate quotations and issue tickets, vouchers, and confirmations upon payment
• Follow up on pending inquiries to maximize sales conversion
• Manage corporate account bookings, quotations, changes, and cancellations
• Coordinate with Accounting on payments, billing, and reconciliation of issued tickets
• Prepare and submit accurate daily sales and reservation reports to the Division Head

About you

• Bachelor's Degree in BS Tourism Management, BS Hotel and Restaurant Management, or equivalent preferred
• Sales-related work experience is an advantage
• Knowledge of travel agency operations, airline, and hotel reservations is a plus
• Experience in handling outlet inquiries, corporate accounts, and ticket issuance
• Excellent customer handling and interpersonal skills
• Strong oral and written communication
• Negotiation skills with suppliers
• IATA and GDS experience (e.g., Amadeus, Sabre, Galileo)
• Proficiency in Microsoft Office Suite and Google Workspace
• Comfort with web-based booking systems and CRMs