Reservation Sales Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supporting the Reservations Manager with the day to day running of the Reservations Department
• Respond to all telephone call enquiries in an engaging manner whilst also adhering to the hotels call standards with the aim of converting the enquiry into a booking.
• Possess a thorough knowledge of the hotel product and services and use appropriate verbiage in their description.
• Complete all tasks outlined on the relevant shift checklist and sign off when all have been finished.

REQUIREMENTS

• Bachelor degree holder in hospitality management or equivalent
• Relevant working experience in a sizeable luxury hotel is preferred
• Excellent command in Cantonese, Mandarin & English
• Fresh graduate is also welcomed