Reservation Sales Associate - Luxury Hotel Segment

ABOUT PRAXIS SERVICES

Join the Leader and Domain Expert in Customer Service South Asia

Praxis is a leading Business Process Management company managing reservations. It provides Reservations Services, Revenue Management & online Sales for leading hotel chains & boutique hotels in India & overseas. Some of the hotels managed by Praxis are members of affiliations such as Relais & Chateaux, Leading Hotels of the World (LHW), Small Luxury Hotels (SLH), Preferred Hotels etc.

Job Description:

- A reservations sales associate position is responsible for ensuring a positive and memorable experience for guests.

• Answering phone calls and emails requesting information on the hotel or resort and providing necessary details to prospective customers.

• Describing different facilities and services depending on the needs of the callers and their interests.

• Informing corresponding departments of the requests made by guests, so that the facilities are available promptly upon their arrival.

• Listening carefully to the needs of prospective guests and ensuring that they receive accommodations and services that best fit their requirements.

• Listening attentively to guests grievances and taking prompt action to address and resolve them

• Inclination for continuous improvement, looking for opportunities that help elevate quality of existing services and amenities.

• Maintaining up-to-date reservation reports is also part of a reservations sales associate's duty.

Skills Required:

• A natural tendency to help people, a willingness to learn and improve, and diplomacy.

• Ability to communicate effectively in English language for both written and spoken purposes.

• Impressive sales skills to be able to project the resort or hotel in the best of ways to prospective customers.

• Computer skills, organizational abilities and multitasking capabilities.

• Basic cognitive and analytical skills.

• General awareness is a desirable attribute.

• Willingness to work in a 24x7 environment and rotational week offs

• Proficient in MS Office (Word, Excel, Outlook, PowerPoint)

Education:

- Graduation in any stream, Hotel Management preferably.

Salary & related perquisites:

- Best as per industry standards

Transport- Air conditioned cabs for staff members from residence to office and back.

Work Hours: Shift timings for 24 X7 operations

• 0800 A.M. 05:00 P.M.

• 11:00 A.M. 08:00 P.M.

• 02:00 P.M. 11:00 P.M.

• 11:00 P.M. 08:00 A.M. (For Male members only)

Location: Vatika Business Centre - Vatika Business Park, First Floor, Block Two, Sector 49, Sohna Road, Gurgaon- 122018