Reservation Sales Coordinators

About the role

The Sales Coordinator / Customer Service is responsible for providing administrative and customer support to the Sales Department while ensuring smooth coordination between clients, sales consultants, and other departments. The position assists in handling client inquiries, reservations, documentation, follow-ups, and customer concerns while maintaining a high standard of service and professionalism.

Key responsibilities

• Welcome and assist clients and guests in a professional and courteous manner
• Respond promptly to customer inquiries through phone calls, messages, email, and other communication channels
• Provide accurate information regarding company products, services, packages, promotions, and procedures
• Handle customer concerns and complaints professionally and coordinate with the appropriate department for resolution
• Maintain good relationships with existing and prospective clients
• Provide administrative and operational support to Sales Consultants and the Sales Department
• Coordinate appointments, client schedules, presentations, and follow-ups
• Prepare, organize, and maintain sales-related documents and customer records
• Ensure that client information and transactions are properly recorded and updated
• Conduct follow-ups with clients and prospective guests as assigned

About you

• Ability to maintain confidentiality of customer and company information