Reservation Specialist

Role Description The Reservation Specialist at Nagata & Gasparini Consultoria em Saúde will manage and confirm client reservations for health-related services, ensuring accurate scheduling and timely follow-up. This part-time, remote role involves handling incoming calls, emails, and online requests, clarifying client needs, and entering reservation details into the scheduling system. The specialist will coordinate changes, cancellations, and rescheduling, verify availability, and communicate clear instructions and confirmations to clients and internal teams. Day-to-day activities include maintaining up-to-date records, monitoring reservation status, supporting basic sales activities such as offering suitable service options, and sharing client feedback with the team to improve processes. The role may also involve assisting with training materials for new team members on reservation procedures and client communication standards.

Qualifications

• Demonstrated experience in reservations management, booking coordination, or scheduling services, with strong attention to detail and accuracy.
• Effective communication skills, including clear verbal and written interaction with clients and colleagues, and the ability to explain procedures and options in a straightforward manner.
• Proven customer service skills, with a focus on empathy, problem-solving, and maintaining a professional and respectful demeanor in all client interactions.
• Basic sales capabilities, such as identifying client needs, suggesting appropriate services, and supporting conversion of inquiries into confirmed reservations.
• Experience supporting or participating in training activities, such as sharing best practices, helping onboard new team members, or following structured guidelines and procedures.
• Comfort working in a remote, part-time environment, with reliable internet access, good time management, and the ability to work independently.
• Proficiency with common office software and reservation or CRM systems; familiarity with healthcare or health consulting services is an advantage.
• High school diploma or equivalent required; additional education or certification in administration, hospitality, or healthcare support is a plus.