Reservation Supervisor

• Manage distribution, revenue and rates across a portfolio of hotel properties.
• Utilize Opera Cloud PMS, Synxis and Channel Manager systems for multi-property oversight.
• Optimize room rates across multiple channels including OTAs, GDS and direct channels to ensure competitive pricing.
• Implement real-time dynamic pricing strategies based on demand, competition and market trends.
• Administer QTA Rack Rates through the Property Management System.
• Monitor channel performance metrics including booking pace, conversion rates and commissions.
• Generate revenue forecasts using booking trends and historical data.
• Align pricing strategies and promotional campaigns with sales and marketing teams.
• Provide detailed reports on ADR, RevPAR, occupancy rates and performance metrics.
• Increase direct bookings while reducing dependency on high-commission OTAs.
• Lead and manage reservation teams with strong supervisory abilities.
• Demonstrate excellent attention to detail and problem-solving skills.
• Supervisory experience in a hotel or reservation setting preferred.

Experience Needed

Minimum 4 years experience in hotel reservations required.

Required Skills

Financial Skills

Revenue Management

Tools

Opera PMS

General skills

Channel Optimization, Dynamic Pricing Strategy, Strategic Forecasting