Reservation Supervisor

1. Team Supervision & Daily Operations

-Supervise the daily operations of the Reservation and Locker Room teams to ensure smooth and efficient service.

-Ensure team members follow company policies, SOPs, and service standards.

-Monitor staff attendance, discipline, grooming, work performance, and daily work arrangements.

2. Reservation Management

-Oversee reservations received through phone, WeChat, email, walk-ins, agents, and other booking channels.

-Ensure reservation details, tee times, customer information, packages, and special requests are accurately recorded and handled.

-Monitor daily bookings and tee-time arrangements, including booking changes, cancellations, and rescheduling.

-Ensure customer enquiries and reservation requests are handled accurately and in a timely manner.

3. Locker Room Management

-Supervise daily Locker Room operations and ensure cleanliness, facilities, amenities, and service standards are properly maintained.

-Monitor Locker Room staff performance and daily work arrangements.

-Coordinate with relevant departments on maintenance, replacement, and replenishment of Locker Room facilities and supplies.

4. Coordination & Customer Service

-Coordinate closely with the Caddie Team, Driving Range, Golf Cart Team, Golf Operations, and other relevant departments to ensure smooth daily operations.

-Coordinate necessary arrangements during peak periods, weather disruptions, VIP visits, and other special operational situations.

-Handle customer enquiries, feedback, complaints, and special requests, and escalate significant matters to the Manager when necessary.

5. System & Administrative Management

-Ensure proper use of the reservation and POS systems, and maintain accurate customer, transaction, and operational records.

-Monitor billing, payment processing, documentation, and filing.

-Ensure the team is updated on current golf rates, packages, promotions, and operational information.

6. Reporting & Other Duties

-Prepare and submit operational reports as required by management.

-Assist in staff training and other daily operational matters.

-Support other teams when required based on operational needs.

-Carry out other duties and responsibilities assigned by the Manager or Management from time to time.