Reservations Agent (5-Day Work)

Job Purpose

To support the seamless running of the Reservations department by providing the highest standards of customer care always.

Objectives & Goals

• To ensure all guests receive a positive and professional impression of the restaurant.
• To provide guests with the confidence that their reservations are being dealt with effectively & efficiently.
• Provide clear communication to all relevant parties.
• To have a positive, direct and open relationship with all colleagues

Requirements

• Able to work under pressure, in a dynamic and fast paced environment.
• Solution minded with a can-do attitude.
• Excellent command in spoken and written English. Cantonese or Mandarin preferred but not a must.
• Ability to work efficiently in a team or independently.
• Clear, concise communication skills with attention to detail.
• Within the department, support a culture of pride, ownership and desire to exceed expectation.
• To foster a culture of flexibility. Responding quickly and positively to changing requirements whether within the department or outside in order to meet business demands and guest service needs.
• Proficiency in the SevenRooms booking system is essential.

Job Activities

Customer Service

• To acknowledge and make all guests feel welcome when speaking to them.
• Provide a quick and efficient service for all guests.
• Be prepared to answer questions about Zuma Restaurant.
• Where necessary, assist with the training of new employees.

Responsibilities

• To answer calls from the queuing system as quickly as possible.
• To assist guests over the phone or by email in a clear, polite and concise manner.
• To be proactive in ensuring that the information given to customers is accurate and appropriate about the restaurant.
• Fulfill all reservation duties in an efficient and concise manner.
• Working as a team, developing a positive and direct relationship with all colleagues
• To provide a clear handover at the end of each shift.

Remuneration Package Including:

• 2-Day Off per week 每週2天例假
• Competitive Salary & Tips 優厚薪酬福利及小費
• World class in-house training; we want you to have all the tools to be the best. 全面優越在職培訓
• Opportunity to travel the world with our five incredible worldwide brands. 良好環球發展及晉升機會
• Duty Meals provided 員工膳食
• Staff Discount 員工餐飲優惠
• Comprehensive Medical & Dental Plan 醫療及牙科福利
• Birthday Voucher 生日禮遇
• Performance Bonus 年中及年尾花紅
• Paid Sick Leave 有薪病假