Reservations Agent - Buzzards Bay/Onset, MA

Reservations Agent

Cape Cod Central Railroad (CCCR) is currently hiring for the role of Reservations Agent in Onset/Buzzards Bay, MA. This person will coordinate, process and review daily Cape Cod Central Railroad ticket reservations, specifically Polar Express Train tickets, to ensure a high-level positive guest experience. This is often a guest's first interaction with Cape Cod Central Railroad, so it is critical that it is a positive experience. This is a full-time, seasonal non-exempt position primarily in Onset/Buzzards Bay, MA. (Training in Hyannis, MA). We offer opportunities for career growth and advancement within Cape Cod Central Railroad and Mass Coastal Railroad. The season starts now, thru the end of December.

Primary Responsibilities

• Answer guest inquiries and questions in a professional and timely manner
• Communicate with guests via phone, computer, and in person
• Assist in facilitating group sales with tour operators
• Be knowledgeable of train seating details
• Follow Cape Cod Central Railroad’s established standards, instructions, and procedures
• Report issues or guest concerns to Reservations Supervisor
• Position will work primarily in Onset/Buzzards Bay, MA, but may require working out of multiple locations including Hyannis.