Reservations Agent

Reservations Agent – Distinction Dunedin Hotel

Join Dunedin’s Premier Hotel Team
Step into a role where history meets modern luxury. Housed in the beautifully transformed 1937 Chief Post Office, Distinction Dunedin is an elegant 4.5-star luxury hotel in the heart of the city’s vibrant Warehouse Precinct. Ranked in the top 10 hotels in New Zealand and celebrated as a 2026 TripAdvisor Travelers' Choice Winner, we pride ourselves on exceptional service , holding a Qualmark 4 Star Plus rating and a Silver Sustainable Tourism Business Award.

The Opportunity

• Hours: Full-time, 40 hours per week.
• Schedule: Monday to Friday (Enjoy your weekends off!).
• Location: Dunedin Central.

Key Responsibilities

• Individual & Group Booking Management: Process reservations via phone, email, and internal systems, ensuring total accuracy and policy compliance.
• Group Coordination: Coordinate group bookings end-to-end, including drafting quotations, managing contracts, tracking rooming lists, and delivering seamless operational handovers to front-of-house teams.
• Tour Series Management: Work closely with returning and new tour series accounts. Assist with loading future series, issuing quotes, and collaborating with the General Manager on contracts for upcoming seasons.
• System Maintenance: Keep reservation and property management systems updated with precise data regarding rates, promotional packages, and guest profiles.
• Financial Oversight: Monitor mandatory deposits and guest prepayments, proactively following up to minimize financial risk and secure timely transactions.
• Internal Communication: Liaise effectively with internal departments to ensure flawless guest experiences and resolve any booking issues swiftly.

About You

• Experienced: Strong, proven background in hotel reservations, group coordination, or front office operations.
• Passionate: Genuine love for the hospitality industry and a commitment to maintaining an upscale guest experience.
• Detail-Oriented: Confident managing financial deposits, checking contract details, and navigating complex booking software.
• Strategic Communicator: Excellent verbal and written skills, with the ability to maintain strong professional relationships with tour operators and internal managers.

Benefits & Perks

• Career Growth: Real opportunities for professional progression within the hotel group.
• Health & Wellness: Free hotel gym membership.
• Discounts: Generous Food & Beverage discounts, plus hotel staff rates across New Zealand.
• Culture: Work as part of a successful, professional, and supportive executive team.

How to Apply

Please send your CV and a short cover letter explaining why you are the ideal person for this great opportunity.

• Eligibility: Only applicants with a current valid NZ working visa, NZ residency, or NZ citizenship will be considered.
• Process: Due to the large volume of applications, only shortlisted candidates will be contacted.

We look forward to hearing from you!

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