Reservations Agent

Do you love making Reservations?

Are you a motivated booking or guest service Agent?

Hunter Valley Stays is the No.1 Short Stay Accommodation and Property Management company in the Hunter Valley and we are seeking new, qualified Reservation Agents to join our energetic and sales focused team.

The role will see you working 3 days a week ( 24 hrs a week ) for the first 4 to 6 weeks for training.

Then after the training period the position will be 35 to 40 hours a week as a casual position.

If this sounds like you, apply now to work with our super team located in the heart of Wine Country in Pokolbin.

More about the Role:

This role will suit an experienced reservations agent who is organised, detail oriented and independent professional .

Not only will this team member be able to deliver a 5-star customer experience when making a reservation or sale, they will ideally also be knowledgeable about our beautiful Hunter Valley Wine Country.

Initially, the position will commence with training of 3 x 8 hr shifts a week for 4 to 6 weeks. After training period, the candidate will be reviewed. The position will become casual of 35 to 40 hrs each week, including Sunday shifts 3 to 5 hours.  

To be considered for the position, you must display the following skills and undertake the below duties:

Opportunity for Immediate Start

• Reservations experience
• Strong attention to detail
• First point of contact for accommodation enquiries and bookings within a fast-paced environment and goal-oriented team
• Provide superior customer service to a broad and diverse clientele of guests
• Strong sales orientation, with the ability to inform, influence, and clearly communicate details on products/tariffs
• End to end management of all aspects of the booking process for the guest and business
• Strong communication skills including a professional phone manner and excellent written skills for emails are essential
• Strong computer literacy (Experience with Mac highly desirable but not essential)
• Experience with booking systems and third-party booking platforms such as Airbnb, Vrbo/Stayz, Booking.com etc highly regarded but not essential
• Be a true team player, who will go the extra mile to promote a premium brand
• Knowledge of the Hunter Valley region and its offerings
• Successful Applicant will need to complete the assistant real estate license on line at Hunter Valley Stays expense.

References will be checked for the successful candidate.

Please apply to [email protected]

Applicants MUST apply with a cover letter and resume addressed to Hunter Valley Stays.

The Hunter Valley Stays office is located centrally in Pokolbin NSW.