Reservations Agent

Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our team are at the heart of everything we do. In Australia, Pan Pacific Hotels Group operates six hotels including PARKROYAL Parramatta, conveniently located in the epicenter of Parramatta's busy eat street. Featuring 286 guest accommodation rooms, 13 meeting spaces, Table 30, BAR30 & Bistro, PARKROYAL Parramatta is the best choice among Parramatta’s hotels.

Pan Pacific Hotels Group is proud to be the first hospitality group in Oceania to be awarded the Global Sustainable Tourism Council (GSTC) certification for all six of our Australian properties! This is a significant achievement that demonstrates our unwavering commitment to sustainability and responsible tourism.

We are seeking a motivated Reservations Agent to join our team on a full-time basis, reporting to the Reservations & Distribution Manager. This position is being offered as a maternity leave cover.

This is a great opportunity to work within a strong team to develop your career in a supportive and fun environment.

Benefits

• Attractive salary package
• Discounted parking onsite
• Hotel discounts through our global alliance program Discovery
• 50% off food and 50% off beverages at the hotel’s outlets
• Discounted accommodation across worldwide Pan Pacific Hotels Group properties
• Ongoing learning and development through our learning experience platform
• Complimentary meal whilst on shift
• Health and Wellbeing - Employee Assistance Program & access to discounted BUPA health cover (offered at a special rate and not part of the standard package)
• Reward and Recognition Program

Responsibilities:

• Process reservations and inquiries from all booking channels
• Carry out pre-arrival checks to ensure guest history is linked and relevant booking information is updated
• Develop rapport with regular clients and booking agents
• Coordinate with relevant teams to ensure every guest has a smooth arrival experience

Ideally you will have:

• Customer Service skills
• Knowledge of Opera PMS system (essential)
• Knowledge of Opera Cloud system is preferred (training provided)
• Sound knowledge of MS Office applications
• Exceptional attention to detail
• Ability to multitask and work accurately and efficiently in a busy environment
• Excellent time management skills
• Previous Reservations experience in either Hospitality or Tourism will be advantageous
• Availability to work on Saturdays as this is a 7-day rotating roster