Reservations Agent

About the business

The Langham, Melbourne is currently recruiting for a part- time (3 days a week)  Reservations Sales Agent to join Melbourne's premier luxury hotel.

About the role

You will have the opportunity to work with the Reservations department which consists of approximately 4 colleagues.  This is an exciting opportunity for you to grow your hotel skill set in order to build a career with-in The Langham, shall you be determined and dedicated.

The successful candidate will be required to work on a rotating roster (inclusive of weekends).

This position is an integral part of a high performing hotel team, and a key contributor to the hotel's ongoing success.

Previous experience in Front Office or Reservations with Opera Knowledge will be essential.

Your responsibilities will include:

• Assisting queries via telephone, responding via email, monitoring our on-line reservations, up-selling over the telephone & assisting loyalty member guests with queries.
• Maximising sales opportunities within the hotel, ensuring all queries and bookings are carried out in an accurate and time effective manner
• Ensuring a high level of product knowledge is maintained in order to explain services and facilities to clients as required
• Processing all correspondence on a daily basis
• Ensuring that all reservations are made within the guidelines of daily status

If you think this is the right role for you, apply now! Come join our team!

HYGIENE AND GROOMING - Naturally in the service industry high standards of personal presentation, hygiene, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining and inclusive culture.

Benefits and perks

In return for your expertise and professionalism, you will be rewarded with hotel discounts worldwide, discount car parking, uniform provided and laundered, complimentary staff meals, and opportunities to learn new skills and grow your career. You'll join a team passionate about 'Knowing our Guests and Building Great Memories'.

Skills and experience

For this role, your attributes will be inclusive of the following:

• Previous experience in a similar role, ideally within a luxury hotel or similar environment
• Proficient in the use of Opera (reservations booking system)
• Immaculate presentation and grooming standards
• Excellent communication and interpersonal skills
• Attention to detail
• Ability to work well under pressure
• Professional and positive attitude
• Able to work over a seven day rotating roster – morning & afternoon shifts