Reservations Agent

**Scenic Hotel Group:**Support Office  Location: 9 Sheffield Crescent, Burnside, Christchurch 8053
Hours of Work: Guaranteed a minimum of 30-32 hours per week. Rotating roster; primarily Monday - Friday but will include the occasional Saturday shift.
Employment Type: Full-time permanent position available.
Pay rate: $25 - $26  per hour
Explore: https://www.scenichotelgroup.co.nz/ 

Based in Christchurch at our Scenic Hotel Group Support Office, as the Reservations Agent you'll be the first point of contact for our guests, playing a vital role in shaping their experience before they even arrive. Your key focus will be on handling all aspects of the reservations process with professionalism, efficiency, and care.  Key Tasks & Responsibilities

• Assist guests with inquiries, reservation requests, and provide information about room availability, rates, and hotel amenities.
• Address and resolve guest concerns or issues related to reservations.
• Enter reservation details accurately into the hotel's booking system.
• Promote special packages, upgrades, and additional services to enhance the guest experience and increase revenue.
• Manage multiple reservations simultaneously, balancing phone calls, emails.
• Clearly communicate cancellation policies, check-in/check-out times, and other relevant information to guests.
• Customer-focused attitude with the ability to handle guest inquiries and concerns professionally.
• Time management skills to handle a fast-paced environment effectively.
• Provide support to the front desk team with reservation queries or guest details
• Problem-solving capabilities to address guest needs and challenges.

Preferred Skills & Experience:

• 1–2 years of experience in hotel reservations or a related hospitality position (preferred)
• Knowledge of RMS or similar hotel PMS systems (advantageous)
• Excellent spoken and written English
• A warm, professional, and resilient personality
• Strong time management and multi-tasking ability
• Impeccable attention to detail and a methodical work style
• Positive attitude and a willingness to learn.
• The ability to work well under pressure and maintain composure during busy periods.

**Why Choose Scenic Hotel Group?**We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably
Now: We act fast “Now” for exceptional guest experiences
Right: We get it “Right” from the start, with ongoing training to elevate our service quality.
Together: We grow “Together” in a team that boosts guest experiences.
**Sustainably:**We're fully committed to “Sustainability” driving a positive impact for our planet.
  
Kickstart your new chapter! If this sounds perfect and we've got what you need, hit apply now!

**For more opportunities within our group, visit:**https://www.scenichotelgroup.co.nz/careers/