Reservations Agent

About the role

To maximize the yield of the hotel by directing, controlling and coordinating all reservation activities.

Key responsibilities

• Direct and coordinate subordinate reservation staff to ensure that day to day operational matters are handled on time
• Handle all reservation correspondence and inquiries quickly, efficiently and accurately
• Ensure that all reservation details are accurately entered into the computer in a timely manner
• Regularly update the database ensuring accuracy of details
• Ensure that contract rates and allotments in the computer are up-to-date and current
• Monitor the hotel room inventory, maximizing the yield
• Monitor and control the hotel overbooking status ensuring it remains within the predetermined levels
• Organize and maintain trace and filing system for all reservations
• Maximize the room revenue of the hotel by up selling all hotel products and services
• Ensure all departmental reports are produced accurately and punctually and distributed to the relevant departments