Reservations Agent

Role Summary

ThinkVilla Bespoke Stays, is seeking experienced Reservations Agent (with 1+ years experience) to join our offices in Rethymno. The ideal candidate should have great communication skills and strong customer care skills, including fluency & excellent English Skills. In order to be considered for this position, candidates should exhibit customer service excellence, outlining their experience in previous roles in the hospitality sector.

Overall Responsibilities

• Handle guest reservations promptly and efficiently, ensuring accuracy and attention to detail.
• Assist guests in selecting the perfect accommodation, providing information about villa types, rates, and ThinkVilla services.
• Respond to guest inquiries via phone and/or email, providing exceptional customer service and personalized recommendations.
• Process reservation modifications, cancellations, and villa upgrades in accordance with ThinkVilla policies.
• Collaborate with various departments to ensure seamless guest experiences, including coordinating with the accounting and sales teams.
• Maintain an organized and up-to-date reservation system, ensuring all guest information is accurate and confidential.
• Proactively communicate with guests to confirm reservations, gather additional details, and address any special requests or preferences.
• Provide support during peak periods, Performs all assigned duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Requirements

Skills, Experience & Educational Requirements.

• Strong knowledge on OTA’s
• 1+ year previous experience in the Hospitality Sector
• Guest Focused Mindset
• Proficiently in English language, is mandatory.
• Experience in acknowledged resorts and hotels as Agent, Reservations.
• Strong Communication Skills.
• Diploma or certificate in the Hospitality Management, will be considered as an Asset.

Benefits

• Competitive salary & annual performance bonus.
• Dynamic working environment with talented people.
• Continuous training and development.
• Career development and opportunities.
• Company team events.

ThinkVilla Brand

Our ThinkVilla Brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.