Reservations Agent

Reservations Agent for Lady Elliot Island Eco Resort

Position: Reservations Agent
Location: Gold Coast Airport (General Aviation Area) – Office Based Role

Are you ready to be part of something extraordinary?

Join our team and work for Lady Elliot Island Eco Resort, one of Australia’s most iconic eco-tourism destinations. We’re growing and looking for an enthusiastic and customer-focused Reservations Agents to join our team at our Gold Coast Hanger!

Opportunity:

Lady Elliot Island Eco Resort is seeking a Reservations Agent who will work three days per week, with the ability and flexibility to work up to five days per week as business demands require, including covering staff leave, peak periods and other operational needs.

As a Reservations Agent, you’ll be the friendly voice (and email) behind unforgettable island experiences. From the first call to final confirmation, you’ll help guests plan their perfect holiday to Lady Elliot Island.

Responsibilities:

• Managing reservations and guest enquiries by phone and email
• Using our booking system (Newbook experience a big plus!)
• Delivering top tier customer service that leaves guests excited for their trip
• Coordinating changes, cancellations and last minute updates with ease
• Supporting the day-to-day admin flow in a busy, vibrant office

Who You Are:

• A superstar communicator with a friendly and professional attitude
• Experienced in reservations, tourism or travel (minimum 12 months preferred)
• Familiar with Newbook or ability to learn quickly
• A multitasker with serious attention to detail
• Confident using Microsoft Office and digital systems
• Adaptable, proactive and ready to thrive in a fast-paced environment
• Based on the Gold Coast and available to work onsite during rostered hours

Position Details:

• Shifts between the hours of 7:00am–5:30pm
• Three days per week, with the ability and flexibility to work up to five days per week as business demands require
• Shifts includes weekends and public holidays as part of a 7-day rotating roster. We are operational everyday besides Christmas!

Why You’ll Love It Here:

• Work with a supportive, fun and professional team
• Be part of a business that connects people with world class eco-adventures
• Opportunities to learn, grow and cross-train
• Fast paced environment
• Exclusive discounts on family stays at Lady Elliot Island after 6 months

Apply Now!

If you’re passionate about travel, eco-tourism and creating memorable guest experiences, we’d love to have you on board.

We’re hiring now and applications will be reviewed as they come in, so please send your resume and a short cover letter.