Reservations Agent

Usual Working Days: Wednesday - Sunday

At ULTIQA, we create exceptional stays by blending comfort, care, and connection across our unique collection of properties.

Our passion for delivering unforgettable guest experiences starts with you – our Reservation Agents. As the first point of contact, you’ll set the tone with professionalism, warmth, and attention to detail that ensures every guest journey begins seamlessly.

Join a team that appreciates your strengths and provides the space to grow, succeed, and take pride in the work you do every day.

What You Will Do

Deliver an exceptional standard of service to all guests and stakeholders

Respond to all guest enquiries over phone or email

Convert enquiries into bookings through sales strategies and relationship-building

Manage booking processes from enquiry to arrival with accuracy and efficiency

Communicate booking details clearly with internal teams and guests

Maintain records and ensure all data is up-to-date

What You Bring

Excellent written and verbal communication skills

Customer-focused mindset with strong problem-solving abilities

A proactive and professional attitude with attention to detail

Experience in reservations, front office, or hospitality preferred

Ability to work collaboratively with property managers, guests, and vendors

Familiarity with property management systems is a plus

What We Offer

A fun, supportive, and professional team environment

Career development and advancement opportunities across ULTIQA properties

Recognition for performance and contribution

The opportunity to be part of a brand that values service excellence

At ULTIQA, you’re not just taking reservations – you’re creating memorable beginnings. Apply now and take your hospitality career to the next level.