Reservations Agent

Are you passionate about hospitality, customer service, and helping guests find the perfect stay? My client, a renowned 5-star resort in Malta, is looking for a Reservations Executive to join their growing team.

This is an excellent opportunity for someone who enjoys interacting with guests, managing bookings, and contributing to a seamless customer experience from the very first point of contact.

What You'll Be Doing

• Handle reservation enquiries via phone and email in a professional and friendly manner.
• Guide guests through room categories, rates, packages, and resort facilities.
• Manage bookings received through direct channels, online platforms, tour operators, and corporate partners.
• Identify opportunities to upsell room upgrades and additional services.
• Process booking modifications, cancellations, and special requests efficiently and accurately.
• Ensure reservation details are maintained correctly within internal systems.
• Collaborate closely with Front Office and other operational departments to ensure a smooth guest journey.
• Deliver exceptional customer service while supporting occupancy and revenue targets.

What We're Looking For

• A guest-focused professional with a genuine passion for hospitality.
• Strong communication and interpersonal skills.
• A sales-minded approach with the confidence to recommend suitable upgrades and packages.
• Excellent attention to detail and organisational abilities.
• Ability to manage multiple enquiries and priorities simultaneously.
• Fluency in spoken and written English.
• Previous experience in reservations, hospitality, tourism, customer service, or travel is considered an asset.
• Experience using Opera Cloud or similar reservation systems would be advantageous.
• Familiarity with online booking platforms, OTAs, or tour operator reservations is beneficial.