Reservations Agent

Job Overview

We are seeking a dynamic and enthusiastic Reservations Agent to join our vibrant hospitality team! In this role, you will be the friendly voice and welcoming face for our guests, ensuring their booking experience is smooth, efficient, and memorable. Your energetic approach and attention to detail will help create a positive first impression, setting the tone for an exceptional stay. If you thrive in a fast-paced environment, enjoy guest interactions, and possess excellent communication skills, this is the perfect opportunity to showcase your hospitality talents and contribute to our guests’ unforgettable experiences.

Responsibilities

• Handle incoming reservations via phone, email, and online platforms with professionalism and enthusiasm.
• Provide detailed information about room types, amenities, rates, and special packages to assist guests in making informed decisions.
• Confirm bookings accurately, update reservation systems promptly, and manage modifications or cancellations efficiently.
• Offer personalized guest service by addressing inquiries, special requests, and providing local recommendations when appropriate.
• Maintain clear communication with housekeeping and front desk teams to ensure seamless guest arrivals and departures.
• Follow established phone etiquette protocols to create a warm and welcoming interaction with all callers.
• Keep detailed records of reservations, guest preferences, and special requirements to enhance future stays.

Qualifications

• Previous experience in hotel reservations or guest services is highly preferred.
• Multilingual or bilingual abilities are a strong plus for serving diverse guests effectively.
• Excellent phone etiquette with a friendly and professional demeanor.
• Strong organizational skills with keen attention to detail in managing reservations.
• Knowledge of hospitality industry standards and customer service best practices.
• Ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
• Experience with reservation management software or hotel booking systems is advantageous.

Join us as a Reservations Agent and be part of a lively team dedicated to delivering outstanding guest experiences! Your energy, communication skills, and passion for hospitality will help create memorable moments for every visitor who walks through our doors.

Pay: £12.71 per hour

Expected hours: 40.0 per week

Work Location: In person