Reservations Agent

Job Location: Avani+ Hua Hin Resort & Villas

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

Key Responsibilities

• Handle reservation inquiries received by telephone, email, online channels, and other booking sources.
• Process new reservations, amendments, cancellations, and special requests accurately and promptly.
• Provide guests and travel partners with accurate information regarding room types, rates, packages, promotions, facilities, and hotel services.
• Ensure all reservation details, including guest information, payment arrangements, preferences, and special requests, are correctly entered into the hotel system.
• Promote hotel products and services and identify opportunities to upsell room categories, packages, and additional services.
• Monitor room availability and applicable rates when processing reservations.
• Coordinate with Front Office, Sales, Revenue, Housekeeping, Finance, and other departments regarding reservation requirements and guest requests.
• Handle group and corporate reservations according to established procedures.
• Confirm bookings and communicate reservation details clearly to guests, companies, and travel partners.
• Follow up on incomplete reservations, payment requirements, and booking documentation when required.
• Maintain accurate guest profiles and reservation records.
• Handle guest inquiries, concerns, and requests professionally and escalate issues when necessary.
• Maintain confidentiality of guest and hotel information.
• Follow hotel policies, reservation procedures, rate guidelines, and service standards.
• Prepare reservation reports and administrative documents as assigned.
• Perform other related duties as assigned by the Reservations Manager or management.

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