Reservations Agent - Part Time

Reservations Agent

Join our fantastic team at the Mulranny Park Hotel with the exciting opportunity of Reservations Agent

About Mulranny Park Hotel

Perched on a unique site overlooking the dramatic Clew Bay and the majestic Croagh Patrick, Mulranny Park Hotel is a stunning 4-star destination where history meets modern coastal luxury. Originally built by the Midland Great Western Railways in 1897, our hotel sits on the causeway to the world-renowned Great Western Greenway, offering unparalleled access to the rugged beauty of the Wild Atlantic Way.

With a rich heritage spanning over a century, our resort features elegant guest rooms, sea-view suites, and luxury lodges. We are more than just a hotel; we are a gateway to the soul of Mayo. Our world combines the charm of our historic architecture with the genuine warmth of West of Ireland hospitality. Our cherished heritage is our deep connection to this landscape, and our focus is sharing its magic with every guest.

About The Role

Role/ Responsibilities

• Main Daily Duties

  • To maintain professional language and decorum at all times, when dealing with both guests and colleagues. To respect other’s confidentiality and use discretion at all times.
  • To attend daily team briefings and receive important information about the day ahead, as well as receive your daily assignments or stations.
  • To read the daily handover report, ensuring you are aware of any ongoing promotions, guest requests, concerns, issues or special occasions.
  • To prepare the daily summary sheet and share it via email with the team, ensuring all relevant information for the day’s events as well as any guest requests, concerns or special occasions are included in this report.
  • To warmly and professionally handle all reservation enquiries, acknowledging guests promptly and providing efficient, friendly and attentive services at all times.
  • To ensure all emails are responded to within 8 hours of receipt. If you are personally unable to meet the request/query in the email, ensure the email is forwarded/escalated to the appropriate team member.

  Main Customer Care Duties

  • Respond to reservation enquiries promptly, professionally, and courteously by telephone, email, and other booking channels.
  • Provide guests with accurate information regarding room availability, rates, packages, facilities, and hotel services.
  • Assist guests in selecting the most suitable accommodation and package based on their individual requirements.
  • Process new reservations, amendments, and cancellations accurately and efficiently.
  • Ensure all guest preferences, special requests, and relevant information are recorded correctly on the reservation system.
  • Deliver a warm, personalised service and maintain a high standard of customer care throughout the booking process.
  • Handle guest queries, concerns, and complaints professionally, resolving issues where possible or referring them to the appropriate manager.
  • Liaise effectively with Reception, Accommodation, Sales, and other departments to ensure guest requirements are communicated and fulfilled.
  • Identify opportunities to upsell rooms, packages, and additional hotel services while ensuring recommendations are appropriate to the guest.
  • Maintain guest confidentiality and handle personal and payment information in accordance with hotel procedures and data protection requirements.

  Main Administrative Duties

  • To take reservations as efficiently as possible.
  • To allocate rooms as required, ensuring room types and rates are reflected in allocations.
  • To be proficient in the use of HotSoft and other systems utilised by the hotel.
  • To ensure all data captured is accurate and GDPR compliant at all times.
  • To perform ad hoc administrative duties as requested by management.

  Health and Safety

  • To clearly and promptly communicate any issues to all relevant colleagues.
  • To attend required training, both on site and online.
  • To report any health or safety issues to your direct manager immediately.
  • To ensure fire exits are kept clear at all times.
  • To ensure that corridors are neat and accessible at all times.
  • To use any equipment or chemicals in an appropriate and safe manner.
  • To immediately report any accidents or incidents.

  Training and Development

  • To attend daily and weekly meetings and communicate professionally and effectively.
  • To attend and/or completed training as required, including online, on site or on the job training.

  Customer Care

  • To be professional, courteous and positive in all dealings with our guests.
  • To be proactive and remain knowledgeable and up to date on all menu offerings, including daily specials, with a view to highlighting any allergens to guests.
  • To immediately do all you can to address and rectify any customer satisfaction concerns.
  • To also immediately notify your direct supervisor or manager of any customer satisfaction concerns.
  • To reflect our values of appreciation and hospitality in every aspect of your role.

  Additional Duties

  • To provide support at the Reception Desk when required, assisting with guest arrivals, departures, enquiries, and other front office duties while maintaining the highest standards of customer care.
  • Due to the nature of the business, this job description is neither restrictive or exhaustive, and from time to time, you may be called upon to perform other ad hoc duties as required

About this role

Candidate Requirements:

• Strong work ethic and customer centric mindset required
• Excellent spoken English required
• Excellent organisation and communication skills required
• Ability to learn new information required
• Resilience and capable of working under pressure a distinct advantage
• Good teamwork and communication skills
• Flexibility to work shifts, including weekends

Perks and Benefits of working at Mulranny Park Hotel

• Excellent rate of pay

• Employee awards & recognition schemes including employee of the month, long service awards, team recognition days and random treat days

• Employee referral programme

• Learning and Development opportunities

• Opportunity to progress within the Windward Group

• Windward Hotel discounts

• Complimentary leisure centre usage

• Employee Assistance Programme

• Digital Wellness Programme

• Meals on duty

• Social events

• Gift for parents of newborn babies

• PRSA pension scheme

About Windward Management

Mulranny Park Hotel is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners

Join us today as a Reservations Agent!

About The Company

Since its inception in 2007, Windward Management Limited has built a reputation for excellence in hotel management. With headquarters in Dublin, the company provides tailored solutions for hotel owners, including operations, marketing, and financial management. Windward's team is driven by a passion for delivering exceptional guest experiences while ensuring each property achieves its full potential. Recognized for its dedication to innovation and operational success, the company is equally committed to investing in its people. Professionals joining Windward Management will become part of a supportive and dynamic environment, with abundant opportunities to grow and excel within a thriving sector.

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively. For hospitality professionals seeking a rewarding career in an environment where their efforts truly matter, Windward Management offers an exceptional opportunity to thrive.

Company Benefits

Windward Management Limited understands the value of its people and offers a benefits package designed to support and reward its employees. Competitive salaries are complemented by a supportive work environment that prioritizes work-life balance and career development. Team members benefit from opportunities to learn, grow, and advance in their careers, with access to mentoring and professional training programs. The company places a strong emphasis on employee well-being, fostering a culture of mutual respect and collaboration. For candidates looking for a career that combines growth, fulfillment, and an opportunity to make an impact, Windward Management provides an ideal platform.

Salary

€14.25 per hour