Reservations Agent / Senior Hostess

About Sunset Hospitality Group:

Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness and Wellness Centres. SHG operates in 115 venues in 26 countries, with a commitment to deliver authentic and diverse hospitality experiences that bring people together, all around the world.

Located atop of Capital Tower, SUSHISAMBA brings its unique blend of Japanese, Brazilian, and Peruvian culture, and cuisine to Singapore. The venue features a stunningly designed bar, breathtaking panoramic 360-degree views overlooking the cityscape and sea views. including Samba Room - High Energy Lounge

The Reservations Officer/Hostess will effectively answer all guest and customer inquiries and maximize revenue opportunities through upselling techniques with guests and also supporting and ensuring a positive guest experience from the initial point of contact of the SUSHISAMBA experience.

Principal Accountabilities

• Greets guests, escorts them to tables, and provides menus
• Manage waiting list as per brand guidelines
• Offer appropriate seating arrangements
• Receive and record customers dining reservations
• Maintain clean and organized tables and work area
• Follow and ensure implementation for the entire Reservations department procedures and
• processes.
• Actively seek opportunities to increase revenue.
• Carry out daily tasks and coordinate with Reservation Team
• Review booked reservations and arrival reports daily.
• Reviews no-show and cancelled reservations and process charges according to the policy.
• Performs other duties pertinent to this job as assigned.

Knowledge, Skills, and Experience

• Minimum 1-2 years of experience in similar position in hospitality industry, preferred but not limited to
• Good communications and interpersonal skills
• Experience in Seven Rooms is an added advantage.
• Cooperative and self-giving team player
• Ability and willingness to perform under stress
• A willingness to go the extra mile in ensuring guests' needs are met
• A huge passion for customer service and hospitality