Reservations & Customer Service Coordinator

Atlas Air, Inc. is seeking a high-caliber candidate to join our team as the Reservations & Customer Service Coordinator. In this role, you will be working with theAssistant Manager Reservations & Customer Service in the Sales & Marketing department.

We carry the world. Our mission is to facilitate the global supply chain safely and responsibly. Atlas Air offers aviation solutions to customers globally. Last year, we operated over 48,000 flights, serving more than 330 destinations in 80 countries. Join us as we expand our business and strive to reach new heights.

Are you ready to embark on your new career journey? Are you ready for what tomorrow holds?

Position Summary:  This position will be responsible for coordinating all reservation & customer service related matters with the sales team of the territory.

Major Job Accountabilities:

• Identifies, contacts customers and books cargo to fill flights.
• Identifies and communicates problems in freight allocation and pallet build-up to terminal services and/or management and ensures solution.
• Books the cargo information into System.
• Proactively solicits cargo from customers when booking is not sufficient to fill the flights, and to get approval from the management if spot rates are required to general demand.
• When requested or pre-approved, calculates, analyzes and provides appropriate spot rates to customers.
• Identifies, researches and resolves customer service issues and/ or ensures resolution.
• Tracks all on forwarded cargo to final destination via aircraft or truck. Coordinates truck movements with operations.
• Traces missing cargo and follow-up on tracers, provides freight status alert and/or customer call back-up support.
• Researches local claims and provides documentation to corporate customer service.
• Responds to customers’ questions, problems, requests and/or complaints.
• Coordinates both internal and external with relative department to ensure effective communication.
• Performs other duties as assigned.

Qualifications:

• Bachelor degree of any discipline or equivalent work experience in air cargo industry
• At least 1 year of experience in air cargo industry
• Independent, high degree of decision making skills and stress resistance
• Strong ability to manage complex situations under time pressure
• Strong analytical skill and excellent communication skills
• Equivalent combination of education and work experience
• Knowledge of logistics planning and pricing principles
• Experience in the air cargo industry is preferred