Reservations and Events Coordinator

About us:

As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant our casual drinking and dining destination, offering a blend of Chop House classics and plant-based dishes with a focus on local produce and sustainability. We have flexible event spaces, including outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Benefits:

Meals & refreshments on duty

Uniforms

Performance based incentives

Learning and development opportunities

Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide

Recognition programmes

What you will be doing:

Main point of contact for guest reservations for bedrooms, events & car park

Manage guests’ bookings, ensuring their needs & wants are met to the highest standard.

Give details of hotel facilities and pricing information.

Ensure expectations are set correctly, in advance of the guest’s stay.

Managing all 3rd party booking systems

Daily reservation checks and final details.

Assisting the client with both hotel and local knowledge to maximise revenue opportunities

Recording and processing all no-show charges daily

Accurate profit and revenue capture, through correct pricing, posting and invoicing

What we are looking for

A warm and genuine individual who enjoys putting people first

Strong written and verbal communication skills

Customer service and quality-focused with a keen attention to detail

Excellent organisational and time-management skills, with the ability to multitask and prioritise tasks

Someone who wants to grow and develop within the company

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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