Reservations & Logistics and Customer Host

Do you want to work in a business that cares, do you want to make a difference, and do you want to help continue to grow one of Te Anau’s top tourism companies?

Fiordland Tours is a top rated tourism company specialising in Milford Sound day tours and day walk products throughout the pristine Fiordland region!

We are excited for another summer leading tours to Milford, and hosting Business Class Guests in a joint venture with RealNZ.

We are growing our administration & logistics team and are seeking a person to join us in a part time role covering reservations, administration and hospitality..

We believe in systemising the extraordinary and personalising the ordinary. Our vision extends beyond our brands and products, it's a call to be real, be authentic and have fun all while prioritising people. We look for ways to be better, be interesting and surprise and delight our customers and all stakeholders.

Part-Time Role : Reservations, Logistics & Morning Tea Host

EVENING AND WEEKEND WORK AVAILABILITY IS ESSENTIAL

Key tasks:

• Processing enquiries & bookings via phone and email
• Creating daily manifests for pickups & ensuring all tours are ready to go for the next day
• Liaising with key suppliers and agents
• Offering add ons & upselling customers to other tours & experiences
• Delivering a premium customer service experience

The ideal addition for Fiordland Tours is someone who has:

• Worked within the tourism industry
• By nature works hard and gives it their all
• Is positive in nature
• Well-organised with attention to detail
• Business Class quality Venue Preparation & Cleaning
• Food & Beverage Preparation & Presentation
• Hosting & Service of Guests
• Pack Down, Cleaning & Resupply
• Able to think on their feet and solve logistical challenges
• Understands we are all in sales
• Wants to succeed
• Knowledge of Rezdy or similar booking systems is advantageous but not essential
• Has experience in an administration or customer experience role.

Please send applications to [email protected]

www.fiordlandtours.co.nz

https://tig.co.nz/