Reservations & Service Center Agent - UAE National

Deliver exceptional service through prompt, professional handling of reservations, guest inquiries, and service requests across phone, email, and digital channels. Manage room reservations, modifications, cancellations, and special requests while ensuring accuracy and attention to detail. Maximize hotel revenue opportunities through effective upselling, inventory management, and application of revenue management principles. Coordinate guest preferences, arrival arrangements, transportation requests, and special occasions with relevant departments to create memorable experiences. Manage restaurant reservations and guest inquiries, ensuring seamless communication with dining outlets. Handle in-house guest requests through hotel systems and follow through to ensure timely completion and guest satisfaction.

Desired Candidate Profile

You have experience delivering exceptional guest service in a luxury hospitality, reservations, front office, or customer contact center environment. You are a confident communicator who can build rapport with guests while handling inquiries with warmth, professionalism, and discretion. You have strong attention to detail and take pride in maintaining accurate records and managing multiple priorities effectively. You are commercially minded and enjoy identifying opportunities to enhance the guest experience while maximizing revenue. You thrive in a fast-paced environment, remain calm under pressure, and use sound judgment to resolve challenges. You are comfortable working with hotel systems and technology, and you are eager to learn and adapt to new tools and processes.