Reservations Associate

About the role

We are seeking a Reservations Associate to join the team at Andorra El Nido Leisure Corp in beautiful El Nido, Palawan. This is a full-time position that plays a crucial role in delivering exceptional customer service and managing bookings for our guests.

Key responsibilities

• Process and manage reservation requests from potential guests via phone, email, and online platforms
• Provide accurate information about accommodation options, facilities, rates and available services
• Maintain detailed and organised reservation records in the booking system
• Handle amendments, cancellations and special requests from guests in a professional and efficient manner
• Coordinate with other departments to ensure special requests and requirements are communicated appropriately
• Follow up with guests to confirm bookings and provide pre-arrival information
• Manage group reservations and handle complex booking scenarios with diplomacy and problem-solving skills
• Contribute to revenue optimisation by suggesting appropriate room categories and packages to guests
• Maintain knowledge of local attractions, activities and recommendations to enhance the guest experience
• Adhere to company policies and procedures whilst maintaining confidentiality of guest information

What we're looking for

• Proven experience in a reservations or customer service role within the hospitality industry
• Excellent communication skills in English, with fluency in additional languages highly desirable
• Strong proficiency with reservation systems and computer applications
• Exceptional organisational and attention to detail abilities
• Outstanding interpersonal skills with a genuine passion for delivering excellent customer service
• Ability to multitask effectively and manage multiple reservations simultaneously
• Professional telephone manner and email etiquette
• Problem-solving mindset with the ability to handle guest enquiries and concerns with patience and empathy
• Knowledge of El Nido, Palawan and local tourism offerings is a distinct advantage