Reservations Associate

Reservation Associate – Job Description

Position Overview

The Reservation Associate serves as a key point of contact for guests and clients, handling reservations, inquiries, appointments, events, and related guest services. The position works closely with the Front Office, Sales and Marketing, and other resort departments to ensure smooth coordination of bookings, events, client requests, and overall guest satisfaction.

Key Responsibilities Reservations & Guest Communication

· Serve as the primary point of contact for clients and guests regarding reservations, inquiries, requests, and other resort-related concerns.

· Handle incoming calls, emails, and other forms of communication from guests and clients in a professional and timely manner.

· Respond to client questions, requests, and concerns through phone and email.

· Process and coordinate individual and group reservations, including modifications, cancellations, special requests, and other arrangements.

· Work closely with the Front Office team to coordinate and manage group bookings and ensure accurate reservation details.

· Maintain accurate and updated reservation and client records.

· Provide clients with relevant information regarding resort facilities, accommodations, services, menus, rates, packages, and events.

Meetings, Events & Appointments

· Arrange and coordinate meetings, events, functions, and client appointments.

· Coordinate schedules, requirements, and arrangements with clients and the appropriate resort departments.

· Assist in ensuring that all event and meeting details are properly communicated and executed.

· Follow up with clients regarding event requirements, changes, and special requests.

· Serve as the main contact person for clients before and during meetings, events, and appointments.

Client & Resort Site Tours

· Conduct resort site tours for potential clients, groups, and event organizers.

· Present and explain the resort's facilities, accommodations, venues, amenities, packages, and available services.

· Answer questions and provide appropriate recommendations based on client requirements.

· Follow up with potential clients after site tours and assist with inquiries and booking arrangements.

Sales & Marketing Support

· Work closely with the Marketing Department in promoting resort services, packages, events, and other marketing initiatives.

· Assist with the preparation, printing, and distribution of menus, promotional materials, sales collateral, and other marketing materials.

· Coordinate with the Marketing Department regarding updates, promotions, events, and other client-facing materials.

· Assist in ensuring that menus, promotional materials, and other sales and marketing information are accurate and updated.

· Coordinate with relevant departments regarding changes to menus, pricing, packages, promotions, and other guest information.

Guest Feedback & Online Reviews

· Monitor guest reviews, comments, and feedback on social media and other online platforms.

· Respond to guest reviews and inquiries professionally and in accordance with resort standards.

· Report significant guest concerns or recurring feedback to management and the appropriate departments.

· Assist in maintaining a positive online presence and promoting excellent guest relations.

Coordination & Administrative Support

· Coordinate closely with Front Office, Marketing, Sales, Food & Beverage, Events, and other departments to ensure seamless service delivery.

· Maintain organized records of client inquiries, reservations, events, appointments, and follow-ups.

· Ensure all client requirements and special requests are properly communicated to the relevant departments.

· Perform other related duties and responsibilities as assigned by management.

Key Skills & Qualifications

· Excellent verbal and written communication skills.

· Strong customer service and interpersonal skills.

· Professional telephone and email etiquette.

· Excellent organizational and time-management skills.

· Ability to coordinate multiple reservations, appointments, events, and client requests simultaneously.

· Confident and professional when conducting resort site tours and communicating with potential clients.

· Strong attention to detail and follow-through.

· Ability to work effectively with Front Office, Marketing, Sales, and other resort departments.

· Proficient in basic computer applications, email, document preparation, and social media platforms.

· Previous experience in hospitality, reservations, sales, events, customer service, or resort operations is an advantage.

Pay: Php600.00 - Php650.00 per day

Ability to commute/relocate:

• Angeles, Pampanga: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Master's (Preferred)

Experience:

• Reservation Specialist: 1 year (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person