Reservations

About the role

Estacio Uno Hotel Corporation is seeking a talented Reservation Officer to join our dynamic team in Makati City, Metro Manila. This full-time position is crucial in supporting the hotel's growth and success, with a focus on delivering exceptional customer service and driving brand awareness.

What you'll be doing

RESERVATION OFFICER

• Handle incoming reservation inquiries via phone, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences and requirements.
• Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records.
• Assist guests with inquiries, requests, or changes to existing reservations, including modifications to booking dates, room types, or special accommodations, and provide solutions to ensure guest satisfaction and retention.
• Promote hotel services, amenities, and packages to guests during the reservation process, identifying opportunities for upselling or cross-selling to enhance the guest experience and maximize revenue for the hotel.
• Confirm reservations with guests via email or phone, providing confirmation details, reservation policies, and relevant information to ensure guests have all necessary information for their upcoming stays.
• Communicate effectively with other hotel departments, including front office, housekeeping, and sales, to coordinate room assignments, special requests, and guest preferences, ensuring seamless guest experiences from booking to check-out.
• Address guest concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily.
• Support the hotel’s sales and revenue management efforts by identifying opportunities for room sales, optimizing occupancy, and implementing strategies to maximize room revenue and profitability.
• Maintain accurate records of reservation activities, including guest profiles, booking statistics, and revenue reports, and generate reservation-related reports as needed for management analysis and decision-making.

About us
Estacio Uno Hotel Corporation is a notable hospitality company that operates in the Island of Boracay. With a commitment to providing exceptional guest experiences, we are known for our high-quality services, modern facilities, and innovative approach to hospitality. Join our team and be a part of our continued growth and success.

Apply now