Reservations Consultant - InterContinental Singapore

YOUR DAY TO DAY

• Promote the Hotel’s Rooms and F&B products and services with high level of product and service knowledge

• Engage in suggestive up-selling products and services offered by the Hotel to maximize revenue opportunities

• Record and process Rooms and F&B reservations communications from guests, travel agents and other platforms with booking information input accurately

• Quoting and recommending suitable package for potential guest

• Agility to handled services and request effectively and efficiently

• Manage “no show” reservations by investigation and recording of same

• Created, update and maintain Groups booking and billing information

• Maintain knowledge of Rooms and F&B special rates/ offers/ promotions

• Monitor reservation levels and inform Managers of current and future occupancy rates

• Prepare reports as requested (e.g. to travel agents, business houses etc)’ to track future rooms availability, revenue and occupancy

• Working collaboratively with Front Office and F&B Team for compliance and quality assurance expectations

• Support other responsibilities that maybe assign from time to time

What we need from you 

• No experience is required

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Prior knowledge and understanding of reservations systems – Opera 5 Property Management system and Weeloy Table Management

• Highly detail oriented individuals with exceptional organizational skills and able to handle multi priorities under pressure

• Good writing skills

• Able to interact with mandarin speaking guest