Reservations Coordinator

As a Reservations Coordinator, you're the first impression of Del Mar

for many of our guests & often the reason they choose to stay with us.

You'll manage inbound & outbound reservation activity, connect with

guests to rebook their favorite homes, & make sure every inquiry is

handled quickly, professionally, & with genuine enthusiasm. This role is

About Turning Inquiries Into Confirmed Vacations, Building Loyalty With repeat guests, & knowing our homes well enough to recommend the perfect

spot for a Cape Cod getaway. No two conversations are alike, & that's

the fun of it. Core Responsibilities Manage Guest Inquiries H&le inbound

calls for bookings, answering questions & converting interest into

confirmed reservations. Manage our reservations AI Agent, monitoring

performance & stepping in where a human touch is needed. Monitor &

respond to the HubSpot Reservations Inbox in a timely, professional

manner. Manage Reservations text messaging, keeping guest conversations

moving quickly across channels. Drive Bookings & Revenue Review & act on

the Reserved Reservations Report daily to catch opportunities & follow

up accordingly. Make gap night calls to fill open dates & minimize

vacancy across the portfolio. Execute call campaigns to previous guests

to drive repeat bookings. Create & test new outbound initiatives to find

fresh ways to drive bookings. Own & drive metrics around revenue &

nights booked that support company-wide goals. Build Guest Loyalty

Conduct check-out calls with departing guests to close the loop on their

stay & open the door for their next one. Call 5-star guests proactively

to rebook their next vacation. Build deep knowledge of Del Mar homes,

layout, amenities, location, what makes each one special, to recommend

the right home for each guest. Cultivate guest loyalty & encourage

repeat bookings through every interaction. Manage Guest Reservations

Process reservations accurately from first inquiry through confirmation.

Handle modifications, including date changes, home changes, &

cancellations. Manage payments, deposits, & balances tied to each

reservation. Collaborate Across Teams Partner with Marketing on

promotions, offers, & campaigns that drive booking activity. Coordinate

with Guest Experience to ensure a seamless handoff from booking through

stay. Partner with all other departments as business needs indicate.

Qualifications Strong Written & Verbal Communication Skills. A Good sense of numbers & accounting. Sales-minded, persuasive, & driven to

Close. Passionate About Delivering 5-star Guest Experiences & Building loyalty. Able to manage multiple inquiries, platforms, & tasks at once

while staying organized & accurate. Comfortable making frequent phone

calls, including lukewarm outreach. Calm & professional in a

high-volume, fast-paced environment. Organized, tech-savvy, & quick to

learn new systems. Hospitality, reservations, or customer-facing

experience preferred. Why Join the Del Mar Vacations Team Del Mar

Vacations is a Veteran-owned & operated, full-service vacation rental

company on Cape Cod. We specialize in providing 5-star experiences to

our guests, homeowners, & each other. As a hospitality & service-first

culture, our team & their talents are the key to our success. Working at

Del Mar means you will be surrounded by passionate, smart, & engaged

people who are focused on superior problem solving & outstanding

customer service. Our ideal candidates enjoy working in a small,

tight-knit, high energy & supportive team, are intellectually curious,

comfortable with ambiguity, have a positive outlook, & are able to pivot

quickly as things change. Benefits 2 weeks of vacation time 1 week of

sick time Partially subsidized health insurance HSA (health savings

account) 401k with up to 4% match Professional development opportunities

Yearly bonus program (& other rewards & recognition, both big & small)