Reservations Executive

About the role

Join Plush, one of the largest short term rental management companies in Malaysia, as a team member in our reservations operations. You will report to the Reservation Manager and serve as the front face of the company dealing with guests. This role requires you to manage reservation requests, handle guest interactions, and coordinate with multiple departments to ensure excellent service delivery.

Key responsibilities

• Deal effectively with all reservation requests, changes, and cancellations received by phone, fax, or mail
• Identify guest reservation needs and handle guest complaints
• Follow up tentative bookings and update reservation status
• Ensure all work meets company standards; all function paperwork must be accurate and complete, including catering requirements, guest preferences, booking supplements and payment details
• Liaise with all departments to ensure the best service is provided to customers
• Coordinate and plan manpower to solve issues arising from guest bookings

About you

• Excellent communication skills
• Strong organizational skills
• Able to plan and organize operations team
• Ability to come up with solutions while being in stressful situations
• Comfortable dealing with issues arising from guest bookings