Reservations Executive

Company Overview

REN Wellness Retreat (by ERMS Berhad - a subsidiary of IJM Land), is a one-of-a-kind integrated Hospitality, Health and Wellness destination anchored Traditional & Complementary Medicine aspiring to enrich people’s lives in every way. REN aims to provide a luxurious nurturing haven for all, from Business Travelers to Holiday Makers, Athletes and Families.

Job Responsibilities

• Manage daily reservation activities including enquiries, bookings, amendments, cancellations, and special requests.
• Handle reservations through phone, email, website, WhatsApp, OTAs, and corporate channels.
• Ensure accurate booking entries in PMS and reservation systems.
• Support in implementing pricing strategies and inventory controls.
• Monitor occupancy, booking pace, demand trends, and room availability.
• Assist in managing room rates, packages, promotions, and distribution channels.
• Support Sales Team with quotations, availability checks, and booking coordination.

Job Requirements

• Diploma/Degree holder in hospitality management, business, or a related field.
• Minimum 2 years of experience in hotel reservations, revenue, or front office operations.
• Experience in resort, wellness, or luxury hospitality environment is an advantage.
• Familiar with PMS, OTA platforms, and reservation systems.
• Pleasant, polite, and professional personality with a genuine passion for hospitality.
• Always present a warm attitude with a positive mindset and welcoming smile.
• Able to work in a fast-paced environment.