Reservations Executive

Job Ref: CHE1993

Branch: Cheval Thorney Court

Location: Cheval Thorney Court, London (West)

Salary/Benefits: Competitive salary, service charge and benefits

Contract type: Permanent

Hours: Full Time

Shift pattern: 5 shifts over 7, 8 hour shifts includes working weekends and bank holidays

Hours per week: 40

Posted date: 01/10/2026

Closing date: 12/11/2026

We are looking for a Reservations Executive to join our team based in Kensington who will handle the bookings and enquiries for Cheval Thorney Court and Cheval Hyde Park Gate. Usually the first point of contact, you will provide an exemplary level of service and build relationships with our guests, agents, and corporate clients to ensure enquires are converted into the residences.

The successful candidate will have experience from a luxury customer service environment. A background from a 4 or 5 star hotel or serviced apartments in a reservations or front office setting would be an ideal match for this opportunity.

We want you to apply for this role, if when it comes to work you are…….

• Commercially minded and sales orientated
• Experienced in a property management system, ideally Opera Cloud
• A confident communicator
• Have excellent attention to detail
• Take pride in what you do
• Have a positive attitude in everything you do
• Able to demonstrate excellent customer service

We can offer you………

• Competitive Salary
• Service charge
• 30 days annual leave (increasing with service including bank holidays)
• Additional day off for your birthday
• Life Assurance
• Season Ticket Loan
• Learning and development opportunities
• Discounted stays at Cheval for colleagues, friends and family
• Discounted stays at properties within the GHA portfolio
• Contribution to personal pension (after 3 months)
• And many more benefits!

If you thrive on being the best you can and want to join our award-winning team then look no further and apply now!

Helpful to know…………

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

A basic disclosure (DBS Check) may be requested in the event of a position being offered

Minutes away from the greenery of Hyde Park and nestled between London’s most sophisticated museums and galleries, stands Cheval Thorney Court, one of our most luxurious residences, with 59 luxury apartments for any length of stay.

Each Georgian-style apartment has been perfected with timeless décor and high-quality, vintage furniture. The leather-topped writing bureaus, marbled bathrooms and grand dining rooms add to the stately home feel throughout this Residence, making you feel like royalty and no less.