Reservations - Group Specialist

JOB TITLE – Group Reservations Agent

DEPARTMENT – Reservations

CONTRACT TYPE - Permanent

RATE OF PAY - £13.76 per hour, plus excellent benefits!

HOURS – Full Time

LOCATION – Newport, NP18 1HQ

ID – REQ

OVERVIEW -

Join the ‘Greatest Story in Hospitality’ by becoming one of our Group Reservations Agent ’Hospitality Heroes’ based at our Celtic Manor Resort - just one of the fantastic opportunities we offer from ‘Manor to Marina’.

OUR IDEAL HERO WILL HAVE -

Previous experience in reservations, hospitality, sales, or customer service

Excellent communication and relationship-building skills

Strong organisation skills with exceptional attention to detail

Experience using Microsoft Office, including Word and Excel

The ability to work accurately under pressure and to tight deadlines

A proactive approach to problem solving and delivering outstanding guest experiences

Knowledge of Opera, Delphi or group reservations systems is desirable

IMPLEMENTING OUR ‘YES, WE CAN’ PHILOSOPHY, YOU WILL -

Manage group bookings from enquiry to arrival, ensuring accuracy and exceptional guest service throughout.

Liaise with internal departments to coordinate group requirements and seamless arrivals.

Deliver a five-star service to tour operators and group organisers, providing prompt and professional support.

Promote the facilities of the Celtic Manor Collection to maximise sales and revenue opportunities.

Maintain accurate booking, contract and guest information across reservation systems.

Coordinate VIP requirements, special requests and group arrivals with operational teams.

Support departmental targets through effective administration, sales and upselling.

Maintain excellent standards of communication, organisation and customer service.

BE RECOGNISED AND REWARDED -

As one of our ‘Hospitality Heroes’ you will receive a host of Company benefits such as -

Access to career development training from day one

Discounts on food & beverage and hotel stays

Discounted leisure membership

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff appreciation events

Monthly and end-of-year awards

GROW WITH US -

As a Celtic Collection employee, you will be able to say –

I am equipped, trained, and supported to do THE BEST JOB I CAN

I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS

I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment

I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role

I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED

I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

RECRUITMENT INFO -
In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.