Reservations Manager

• Oversee the entire reservations function across a portfolio of hotel properties.
• Utilize Opera Cloud PMS, Synxis and Channel Manager systems for inventory management.
• Optimize room rate distribution across all channels, including OTAs, GDS and the hotel's direct website.
• Implement dynamic rate strategies in response to market demand and competitive set.
• Administer and maintain QTA Rack Rates within the Property Management System.
• Closely monitor channel performance, analyzing booking pace and conversion rates.
• Generate occupancy and revenue forecasts to inform inventory allocation.
• Align reservation tactics and promotional offers with sales and marketing initiatives.
• Provide detailed management reports on bookings, ADR and pace.
• Strive to increase direct bookings and reduce reliance on high-commission OTAs.
• Lead and supervise the central reservations team.
• Apply meticulous attention to detail for all rate and inventory inputs.
• Draw on proven revenue management experience in a hotel or reservation setting.

Experience Needed

• Minimum 4 years of experience in hotel reservations or a similar hospitality role.
• Previous supervisory/management experience in a hotel or reservations setting is preferred.

Required Skills

Tools

Opera PMS

General skills

Channel Optimization, Data Analysis & Reporting, Dynamic Pricing Strategy, Strategic Forecasting